Return & Replacement Policy | Sahulat Kart
Shop with confidence. We stand behind the quality of our products with a straightforward and transparent replacement process.
Contact SupportAt Sahulat Kart, we are committed to delivering high-quality, problem-solving products to our customers across Pakistan. Our team carefully verifies and inspects every order before it is dispatched to ensure it meets our strict quality standards.
However, we understand that issues can occasionally happen during transit or manufacturing. To protect your online shopping experience, we have established a clear and straightforward 3-Day Defective Product Replacement Policy in Pakistan.
Eligibility for Replacement
Defective Products Only
Replacements are strictly applicable to products that are broken, damaged, or functionally defective upon arrival.
3-Day Window
You must notify our support team within 3 days (72 hours) of receiving your parcel to be eligible for a replacement.
Replacement, Not Refund
Sahulat Kart offers a product replacement policy. We do not offer cash refunds for returned or defective items.
How to Request a Replacement
Capture Evidence
Take clear photos and a short video unboxing or demonstrating the defect in the product.
Contact Support
Reach out to our customer support team via WhatsApp with your order details and evidence.
Verification Process
Our team will review your claim within 24-48 hours and approve the replacement request.
Receive Replacement
Return the defective item and receive a brand new replacement delivered to your doorstep.
Conditions for Returned Items
- Original packaging required
- Must include all accessories/manuals
- Must include original invoice/flyer
- No misuse or intentional damage
- Issue reported within 3 days
- Not applicable on change of mind
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